Shipping and delivery
What does shipping cost?
You see the shipping cost right at checkout, before you pay. And in these cases it's free:
- Belgium, the Netherlands and Luxembourg: free to a pickup point from €49, free home delivery from €99.
- France and Germany: free from €99.
- Other EU countries: free from €149.
- Outside the EU, shipping is always charged.
This is about the value of your products, after discounts. Free shipping applies to tracked shipping.
When do we ship your order?
We're a small team of cyclists and cycling fans. We make our products with a lot of passion, for fellow riders. We create, pack and ship everything ourselves, in our own studio.
Order on a business day before 5:30 pm? Then we usually ship your order the same day, and within 2 business days at the latest. We often ship on Saturdays too, but not always. Never on Sundays or public holidays.
Some products we only make after you order. Then it takes a little longer:
- Says “back in production”? Then we ship your order within 4 to 10 business days.
- Says “made to order”? Then we ship within 1 to 7 business days.
- Is it custom, cut or designed just for you? Then we ship within 4 to 10 business days after you approve the design. That does depend on the design.
For most products you also see this in the cart or at checkout, before you pay.
How long does delivery take?
After shipping, it usually takes 2 to 5 business days in Belgium, 2 to 6 business days in the Netherlands and 3 to 9 business days to other countries.
How do I track my parcel?
As soon as your parcel leaves, you get an email with a tracking link. Didn't see it? Check your spam folder. Chose shipping without tracking? Then you don't get a link.
Can I still change my order?
Yes, as long as your parcel hasn't left yet. Send us a quick message through the contact form, and we'll change or cancel your order. The sooner you tell us, the easier it is.
Is it custom, cut or designed just for you? Then you can't change or cancel it once we've started on it.
Parcel missing or damaged?
That's a bummer. Send us a message through the contact form, with a photo if it's damaged. We'll take it up with the carrier and work out a solution with you.
Changed your mind?
No problem. Fill in the Start a return form and you get your money back. We also refund the shipping to you. Only the return shipping is on you. You can read how it works in our return policy.
Refused the parcel or didn't pick it up, without using the form? You still get your money back, but not the shipping there and back.
Outside the EU
Ordering from outside the EU? Then you pay your country's customs fees and import taxes. The carrier asks for them at delivery, or customs sends you an email or letter about it.
Returns
You can read how to send something back in our return policy.